Privacy Policy
Effective
("we") runs . This policy explains what personal data we handle, why, and your choices. Questions: email us.
1. Two kinds of data
- Your account data — about you as our customer. We decide how it is used (we are the "controller").
- Your shop's data — your customers, orders, prices, files and notes that you enter. You decide how it is used; we only store and process it to run the Service for you (we are your "processor").
2. What we collect
- Account: email address, password (stored only as a secure hash by our sign-in provider), sign-in times.
- Business details you enter: shop name, logo, phone/WhatsApp, address, tax rate, prices and suppliers.
- Billing: your plan, payment dates and amounts. Card details are handled by the payment provider, never stored by us.
- Shop data: everything you add in the app, which may include your customers' names, phone numbers, emails, addresses, orders, payments and design files.
- Online order pages: when a shop switches on its order page, the details a customer sends there (name, phone, optional email and company, the items ordered, notes and any artwork files) go to that shop's Online Orders inbox. The shop decides how to use them; we store them on its behalf. Customers can ask the shop to delete their request at any time.
- Technical: basic logs needed to keep the Service secure and working (for example errors and IP addresses in server logs).
3. Why we use it
- To provide the Service, keep your data in sync between your devices and keep it secure (performing our contract with you).
- To manage your trial, plan and payments, and to send account emails such as confirmations, password resets and important notices.
- To answer support requests.
- To meet legal obligations, such as keeping invoices.
We do not sell your data, use your shop's data for advertising, or look at your shop's data except when you ask for help or to fix a problem or abuse.
4. Who processes data for us
- Supabase — database, file storage and sign-in.
- Netlify — hosting of the website and app.
- Our email provider — sending account emails.
- Payment provider (for example Paddle.com, if used) — processing subscription payments.
- Google — only if you connect Google Calendar or Google Contacts yourself (see Google user data below).
These providers may store data outside , including in the United States or the European Union. We use providers that protect data with industry-standard security.
Google user data (Google Calendar and Google Contacts)
Connecting Google is optional. You choose it yourself in Settings → Calendar, and you can disconnect at any time in the app or at myaccount.google.com/permissions.
- Google Calendar — Import (read-only access to your calendar): the app reads the events in your main calendar from 30 days ago to 90 days ahead, so they show as tasks and so job events can become orders you review. Only the title, date and notes of the events brought in are saved with your shop data.
- Google Calendar — Send (access only to a calendar the app creates): the app creates its own "PrintShop Jobs & Tasks" calendar and adds your jobs' due dates there. It cannot see or change your other calendars.
- Google Contacts (read-only): only when you press Sync or Search, the app looks up names and phone numbers to fill in a customer's number. Only the contacts you choose to import are saved.
- Google sign-in tokens stay in your browser while the app is open. They are never stored on our servers.
- We do not sell Google user data, use it for advertising, use it to train AI models, or let any person read it. The only exceptions are with your permission, for security, or when the law requires it.
PrintShop Task Manager's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Apple Calendar and Outlook
If you paste the shared link of an Apple (iCloud) or Outlook calendar, the link is saved with your shop data. Our server only uses it to fetch the calendar's events for you, and doesn't keep a copy. The same event details as above are saved when they come in. To stop, press Disconnect, or stop sharing the calendar in Apple Calendar or Outlook.
5. Keeping data safe
Data is sent over encrypted connections. Each shop's data is separated at the database level so one shop cannot read another shop's data. Access is protected by your password. The app also keeps optional backups on your own device.
6. How long we keep it
While your account is open. After you close it we keep your data for 60 days (so you can return or export it) and then delete it, except billing records we must keep by law.
7. Your rights and choices
- See, correct or download your data — most of it directly in the app (Settings → Data & Backup).
- Ask us to delete your account and data, or to stop certain uses.
- If your own customers ask about their data, you (the shop) answer them; we will help you where needed.
Write to our email. We answer within 30 days.
8. Cookies and local storage
We do not use advertising or tracking cookies. The app stores your sign-in session and some preferences (such as dark mode and backups) in your browser so it works properly.
9. Children
The Service is for businesses and is not meant for anyone under 18.
10. Changes
If we change this policy in an important way we will tell you by email or in the app before the change applies.