Terms of Service
Effective
These terms are an agreement between you (the business that creates an account, "you") and , , registration no. ("we", "us"), for the use of (the "Service").
1. The Service
The Service is online software for print shops to manage orders, production, customers, inventory, labels, receipts and reports. It is provided as a subscription. We may improve and change features over time; we will not remove core features of a paid plan during a period you have already paid for.
2. Your account
- You must be at least 18 and use the Service for your business.
- Keep your password safe. You are responsible for what happens in your account. Tell us right away at our support email if you think someone else has access.
- Give us accurate account and billing information.
3. Free trial
New accounts get a free trial of days without a payment card. When the trial ends, your data stays available to view and download, but adding or changing records requires an active plan.
4. Plans, payment and renewal
- Prices are shown on our pricing page in US dollars. Taxes may be added depending on your location.
- Plans are paid in advance for a month or a year. Paid plans renew for the same period unless you cancel before the renewal date.
- Payments may be handled directly by us or by our payment partner. Where an online reseller (such as Paddle.com) processes your order, it acts as the merchant of record and its own buyer terms also apply to the payment.
- If a payment fails, we may give a short grace period. After that, the account becomes read-only until payment is made.
- We will give you at least 30 days' notice of any price change, which then applies from your next renewal.
5. Cancelling
You can cancel at any time by contacting us or, when available, from your account. Your plan stays active until the end of the period you paid for. Refunds are described in our Refund Policy.
6. Your data
- You own the data you put into the Service, including your customers' details and orders. You give us permission to store and process it only to provide the Service to you.
- You are responsible for having the right to store your customers' information and for using it lawfully (for example when sending them WhatsApp messages).
- You can download a copy of your data at any time from the app. After your account is closed we keep your data for 60 days so you can come back or export it, and then delete it, unless the law requires us to keep certain records longer.
- How we handle personal data is explained in our Privacy Policy.
7. Acceptable use
Do not use the Service to break the law, to send spam, to store content you have no right to use, to try to access other accounts or our systems, or to resell the Service without our written permission. We may suspend accounts that do, after warning you where reasonable.
8. Availability and support
We work to keep the Service available and your data backed up, but we cannot promise it will always be uninterrupted or error-free. Support is provided by email (and WhatsApp on plans that include it) during normal business hours in .
9. Third-party services
Some features connect to other services you choose to use, such as Google Calendar, Google Contacts or WhatsApp. Those services have their own terms, and we are not responsible for them.
10. Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential losses (such as lost profits or lost business), and our total liability for any claim is limited to the amount you paid us for the Service in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
11. Changes to these terms
We may update these terms. For important changes we will tell you by email or in the app at least 14 days before they apply. If you keep using the Service after that, the new terms apply.
12. Law and disputes
These terms are governed by the laws of . We will first try to solve any disagreement with you directly; if that fails, the competent court in decides.